Privacy Policy of 1win

Table of Contents

Welcome to 1win, Kenya's premier platform for sports betting and casino games. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Kenyan data protection laws and industry-specific regulations.

Information We Collect

At 1win, we prioritize transparency in data handling. The types of data we gather include:

Personal Identification Data: Full name, date of birth, national ID or passport details, contact information (phone, email, address).
Account Credentials: Username, password, and security questions to secure your account.
Transaction and Financial Data: Payment details, betting history, winnings, deposits, and withdrawals.
Usage Data: Device information, IP address, login times, and interaction with our platform.
Cookies and Tracking Technologies: Data collected to enhance your experience and provide personalized content.

Purpose and Use of Your Data

Your personal information enables 1win to deliver secure, responsible gambling services and adhere to Kenyan regulatory requirements. Specifically, we use your data to:

Verify your identity to prevent fraud and underage gambling in accordance with Kenyan law.
Process your bets, payments, and withdrawals promptly and accurately.
Enhance user experience by personalizing offers and site navigation.
Comply with reporting obligations to the Betting Control and Licensing Board of Kenya.
Notify you of important updates, promotions, or changes to our platform.
Monitor and detect suspicious or illegal activities to maintain a safe gambling environment.

Data Storage and Security

1win employs industry-leading security protocols to safeguard your information, including:

Encrypted communication channels (SSL/TLS) to protect data in transit.
Secure servers located within Kenya or compliant jurisdictions.
Access controls restricting data to authorized personnel only.
Regular security audits and updates to prevent breaches.

Data retention is governed by the Data Protection Act of Kenya and related regulations, ensuring we retain your data only as long as necessary for legitimate business or legal purposes.

Your Rights Under Kenyan Law

As a user of 1win, you hold specific rights regarding your personal data:

Access: Request copies of personal data we hold about you.
Correction: Ask us to update or rectify inaccurate or incomplete data.
Deletion: Request removal of your data, subject to legal or regulatory retention requirements.
Restriction: Limit how we process your data under certain circumstances.
Objection: Challenge processing activities based on legitimate interests or direct marketing.
Data Portability: Obtain your data in a structured format for transfer to another service provider.

Sharing and Disclosure of Information

1win does not sell your personal data. However, we may share information with:

Regulatory authorities such as the Betting Control and Licensing Board of Kenya for compliance purposes.
Payment processors and financial institutions to facilitate transactions.
Service providers who support our operations under strict confidentiality agreements.
Law enforcement agencies when required by Kenyan law or to protect legal rights.

Use of Cookies and Tracking

Cookies enhance your interaction with 1win by remembering preferences and tracking site usage. You can manage or disable cookies through your browser settings; however, this may affect some functionality.

Changes to This Privacy Policy

1win reserves the right to update this Privacy Policy to reflect legal changes or improvements in data practices. We encourage you to review this page regularly for the latest information.